Privacy policy

Last updated: 24 June 2026

This Privacy Policy describes how Maison Loire ("the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from maison-loire.com, or otherwise communicate with us.

For the purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services. We process your data in accordance with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. How We Use Your Personal Information

We use your personal information to provide you with our products and services, which includes:

  • Fulfilling Orders: Processing payments, arranging for shipping, and providing you with invoices and/or order confirmations.
  • Communication: Responding to your enquiries and providing updates on your order status.
  • Security & Fraud Prevention: Screening our orders for potential risk or fraud.
  • Marketing: Providing you with information or advertising relating to our products or services (only where you have provided explicit consent, in line with UK GDPR requirements).

2. How We Collect Your Personal Information

We collect personal information from three main sources:

  • Information You Provide Directly: Contact details (name, email, phone), billing/shipping addresses, payment confirmations, and customer support history.
  • Information Collected Automatically: Usage data collected via cookies and similar technologies, including IP address, device type, browser information, and Site interaction patterns.
  • Information from Third Parties: Data from essential service providers like Shopify (our e-commerce platform), payment processors, and shipping partners to fulfil your orders.

3. How We Share Personal Information

We do not sell your personal information. We only share information with trusted third-party service providers to help us use your personal information as described above:

  • Service Providers: Such as Shopify (our store engine), payment gateways (e.g., Stripe, PayPal), and carriers used to fulfil your orders.
  • Compliance with Law: We may share your information to comply with applicable UK laws and regulations, to respond to a court order, search warrant, or other lawful request for information we receive, including from HMRC or UK law enforcement authorities.

4. Your Rights (UK Residents)

As a UK resident, you have the following rights under the UK GDPR:

  • Right of Access: Request a copy of the personal information we hold about you (a Subject Access Request).
  • Right to Rectification: Request that we correct any inaccurate or incomplete personal information.
  • Right to Erasure: Request the deletion of your personal information where there is no compelling reason for us to continue processing it.
  • Right to Restrict Processing: Ask us to pause or limit how we use your data in certain circumstances.
  • Right to Data Portability: Receive a copy of your data in a structured, commonly used, and machine-readable format.
  • Right to Object: Object to our processing of your personal information for direct marketing purposes at any time.
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights.

To exercise any of these rights, please contact us at contact@maison-loire.com. We will respond within one calendar month.

5. Cookies & Tracking Technologies

We use cookies to operate our Site, remember your preferences, and analyse traffic. You have the right to manage your cookie preferences through your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect your shopping experience.

6. Data Security and Retention

We implement industry-standard security measures, including SSL encryption and PCI-DSS compliance, to protect your data during transmission. We retain your personal information only as long as necessary to fulfil your orders or comply with UK legal and tax obligations, including HMRC record-keeping requirements of up to 7 years.

7. International Data Transfers

Some of our third-party service providers may process your data outside the United Kingdom or EEA. Where such transfers occur, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement (IDTA), to protect your data to the same standard required under UK GDPR.

8. Lawful Basis for Processing

Under the UK GDPR, we rely on the following lawful bases to process your personal information:

  • Contract: To fulfil your order and deliver our services.
  • Legitimate Interests: To prevent fraud and maintain the security of our Site.
  • Legal Obligation: To comply with UK law, including HMRC requirements.
  • Consent: For marketing communications only, which you may withdraw at any time.

9. Contact & Complaints

If you have questions about our privacy practices or wish to exercise your rights, please contact us at contact@maison-loire.com.

10. Company information

Any questions or just like to talk to us? Please don't hesitate to contact us via:

This online store is operated by Maison Loire, MAISON LOIRE LTD

Company Number: 17288317
Business Address: 128 City Road, London, EC1V 2NX, United Kingdom
Email: contact@maison-loire.com
Phone number: +44 7882 755 053

Customer Service (Opening Hours):

Monday - Friday: 09:00 - 18:00 (GMT)
Saturday and Sunday: 10:00 – 16:00 (GMT)